| Description | IST: During intensive proxy printing, a CUPS MaxJobs value that is too low (even the default value of 500) may be reached during peak times. This can happen in a Job Ticket scenario where different departments send tickets simultaneously, each for a specific Job Ticket Group. In this case, we have found that sometimes the same Job ID was issued for different print jobs. Although these jobs with duplicate IDs reach the printer and are printed successfully, the completed status is only updated in SavaPage for the most recent document that matches the specified Job ID. Older documents with the same Job ID are not updated and retain their active (“pending”) or “unknown” status.
SOLL: In the Admin Web App, as administrator with permission to edit accounts, you can manually simulate a Cancel or Complete for Printed documents with duplicate job IDs that have the status Active or Unknown. For this you must (temporarily) set configuration property proxy-print.job-state.edit.enable = Y (default: N) . |
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